Refund policy
All Sales Are Final At Phenom Skull Jewelry, every piece is individually handcrafted, cast in solid 925 sterling silver, and hand-finished to order in our studio. Because each item is custom-made specifically for you, we do not accept returns, exchanges, or cancellations once an order has been placed.
Please double-check your ring size, pendant dimensions, and shipping details carefully before completing your order.
Damaged or Defective Items We inspect every single piece for structural integrity and quality before it leaves our Larnaca studio. However, if your item arrives damaged in transit or if you receive an incorrect item:
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Contact us within 48 hours of delivery at [Your Contact Email] with your order number.
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Provide clear photos of the damaged item and the original packaging.
Upon review, if the issue is verified as a transit defect or studio error, we will gladly arrange a repair or replacement at no additional charge.
Custom Sizing & Adjustments Due to the solid mass and intricate detail of our sculpts, resizing fees or return shipping costs for customer ordering errors (such as selecting the wrong ring size) are the responsibility of the buyer. If you need guidance on determining your exact size prior to ordering, please feel free to reach out to us directly—we are always here to help you get it right.